Refund Policy
Effective 10 September 2026
The short version
Kashif Pro comes with a 14-day money-back guarantee on your first paid charge. If you subscribe and change your mind within 14 days, ask us and we refund that first charge in full. After that, you can cancel anytime and keep access until the end of the period you already paid for.
The 14-day money-back guarantee
When you first subscribe to Kashif Pro, you have 14 days from the date of that first charge to ask for a refund. We refund the full amount of that first charge.
Pro costs 9 USD per month or 90 USD per year. Whichever plan you chose, the guarantee applies to that first payment.
How to request a refund
You have two ways to ask:
- Email hello@kashifaudit.com from the address on your account, and tell us you want a refund of your first charge.
- Or open the Stripe billing portal from your account and request a refund of your first charge there.
Either way works. If you ask within the 14 days, we process the refund of your first charge. If you are past the 14 days, we cannot refund that charge, but you can cancel and keep access to the end of your paid period.
What is covered
The guarantee covers one thing: your first paid subscription charge, when you ask within 14 days of that charge. That is the payment we refund in full.
What is not covered
- Renewal charges. When your subscription renews for another month or year, that renewal is not refundable. Instead, cancel anytime and you keep Pro access until the end of the period you already paid for. Nothing more is charged after you cancel.
- The free tier. The free plan costs nothing, so there is nothing to refund.
- The 14-day free trial. The trial takes no card and creates no charge. Nothing bills unless you actively choose to subscribe, so there is nothing to refund for the trial itself.
Cancel anytime
You can cancel your subscription whenever you want, from the Stripe billing portal or by emailing us. Cancelling stops the next renewal. You keep Pro access until the end of the period you have already paid for, and then your account moves to the free tier. Your saved audits and verified domains stay with your account.
Prices and currency
Kashif prices are in US dollars, and we refund in US dollars. We serve businesses in Saudi Arabia, the UAE, and Jordan, so many customers pay with a card in another currency. When that happens, your bank converts the amount at its own exchange rate. The amount you get back in your local currency can differ from what you first paid, because the exchange rate may have changed between the charge and the refund. We refund the same US dollar amount you were charged. The conversion is handled by your bank, not by us.
How refunds are paid
Subscriptions are handled by Stripe. Chatwiser Inc. is the merchant of record, and your card statement shows "KASHIF". We do not store your card number — Stripe does.
When we issue a refund, it goes back through Stripe to the same payment method you used. How long it takes to appear in your account depends on your bank or card issuer. That timing is set by your bank, not by us.
Changes to this policy
We may update this policy from time to time. If we change it, we post the new version here with a new effective date. A change does not reduce the guarantee on a charge you already paid. The terms in place on the date of your charge are the ones that apply to that charge.
Contact
Questions about a charge, a refund, or cancelling? Email hello@kashifaudit.com. Kashif is operated by Chatwiser Inc., a limited liability company registered in Delaware, USA. You can read more about Kashif at https://kashifaudit.com.